The Influence of Expert Systems on Customer Satisfaction of Islamic Banks

This study discusses the Islamic banking industry, especially in Muslim countries, Indonesia order to improve quality of banks by using an expert system. The use systems is a new thing so that it can be innovation and positive impact on banks. development increasing along with community's need for products, services from banks, systems. An system information knowledge used assist non-experts particular field. Expert such as Decision Support System (DSS). are useful making decisions accurately quickly compared conventional have not been implemented. refers several their operations. method this quantitative approach descriptive data collection techniques analysis techniques. greatly affects level efficiency used, supporting decision-making Therefore, needs developed transactions reduce error rate existing banking.